Product sold are not entitle for refund unless it meet the following condition.
GA CAS ( 生活馆 )
Our policy last 7 days .If 7 days have gone by since your purchase , unfortunately we can’t offer you a return or exchange .
福利城
Unfortunately we can’t offer you a return or exchange as all product will be checked and careful packed before ship out.
GA CASTILLO VILLAGE
We do not provide any return or exchange as all product under GA CASTILLO VILLAGE was freshly baked and shipped out.
To be eligible for a return , your item must be unused and in the same condition that you received it .It must also be in the original packaging, label still attaches & not washed .
For item that was not under our manufacture, we do not provide any exchange , refund or return item with any reason .. All item will be packed safely and will be checked before ship out . All item that was not under our manufacture we do not beared any circumstance as all information regarding product was already provided through website.
Additional non- returnable / exchange items .
• GIFT CARDS
• PROMOTION PRODUCTS
• PRODUCT SPECIALLY MARKED
To complete your return , we require a receipt, proof of purchase or order number . Do contact us VIA the website LIVE CHAT at the lower bottom left or through email [email protected] the GA CASTILLO SUPPORT TEAM will be gladly to assist you .For return shipment that didn’t manage to notify us , we will keep for 14 days & will be considered void after 14 days .
There are certain situations where only partial refunds are granted : ( if applicable )
福利城
We do not provide any refund as all item will be checked and ship out .
GA CASTILLO VILLAGE
We do not provide any return or refund except for item that was not available or missed if the item was out of stock .
GA CAS （生活馆 ）
certain situations where only partial refunds are granted : ( if applicable )
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
REFUNDS ( IF APPLICABLE )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item . We will also notify you of the approval or rejection of your refund ..
If you are approved , then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment , within a certain amount of days .
If the product do not have any defects, we will only refund the product actual value and does not include the original shipping fees .
Refund in the form of cash voucher are not exchangeable to cash .Please choose the option correct .
ITEM DEFECTS
We do not accept any exchangeable or refund due to product boxes/ packaging was slightly damage as all product and items will be packed and checked before shipping. There maybe some condition throughout the shipping via courier service that may cause the product packaging slightly damage as long as the product was still in good and well condition we don’t accept any refundable, exchangeable or returnable reason . Please reconsider before your purchase .
LATE OR MISSING REFUNDS ( IF APPLICABLE )
If you haven’t received a refund yet , first check your bank account again .
Then contact your credit card company , it may take some time before your refund is officially posted .
Next contact your bank .There is often some processing time before a refund is posted .
If you’ve done all of this and you still have not received your refund yet , please contact us at [email protected].
SALES ITEM ( IF APPLICABLE )
Only regular priced items may be refunded , unfortunately sale items cannot be refunded.
WRONGLY ORDER PRODUCT
Wrongly order product or accidentally order product reason will not be entertained. Customer is responsible to check their order summary in the CART PAGE & CHECK OUT PAGE before proceeding to make payment.
EXCHANGES
福利城
For box slightly damaged or packaging we do not replace or any others reason as all product will be careful and checked before ship out.
GA CASTILLO VILLAGE
We do not exchange any of the product except for special case that may be took for consideration .
GA CAS ( 生活馆 )
We only replace items if they are defective or damaged .If you need to exchange it for the same item , contact our Live Chat GA CASTILLO TEAM at website .
GA CASTILLO
NO 70-3-2 , D’PIAZZA MALL , JALAN MAHSURI 11900 BAYAN BARU, PENANG
010-376 6761
SHIPPING
To return your product , you should mail your product to :
GA CASTILLO
NO 70-3-2 , D’PIAZZA MALL , JALAN MAHSURI 11900 BAYAN BARU, PENANG
010-376 6761
You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non- refundable. If you receive a refund , the cost of return shipping will be deducted from your refund .
Depending on where you live , the time it may take for your exchanged product to reach you , may vary .
If you are shipping an item over RM 100 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item .
Product sold are not entitle for refund unless it meet the following condition.
GA CAS ( 生活馆 )
Our policy last 7 days .If 7 days have gone by since your purchase , unfortunately we can’t offer you a return or exchange .
福利城
Unfortunately we can’t offer you a return or exchange as all product will be checked and careful packed before ship out.
GA CASTILLO VILLAGE
We do not provide any return or exchange as all product under GA CASTILLO VILLAGE was freshly baked and shipped out.
To be eligible for a return , your item must be unused and in the same condition that you received it .It must also be in the original packaging, label still attaches & not washed .
For item that was not under our manufacture, we do not provide any exchange , refund or return item with any reason .. All item will be packed safely and will be checked before ship out . All item that was not under our manufacture we do not beared any circumstance as all information regarding product was already provided through website.
Additional non- returnable / exchange items .
- GIFT CARDS
- PROMOTION PRODUCTS
- PRODUCT SPECIALLY MARKED
To complete your return , we require a receipt, proof of purchase or order number . Do contact us VIA the website LIVE CHAT at the lower bottom left or through email [email protected] the GA CASTILLO SUPPORT TEAM will be gladly to assist you .For return shipment that didn’t manage to notify us , we will keep for 14 days & will be considered void after 14 days .
There are certain situations where only partial refunds are granted : ( if applicable )
福利城
We do not provide any refund as all item will be checked and ship out .
GA CASTILLO VILLAGE
We do not provide any return or refund except for item that was not available or missed if the item was out of stock .
GA CAS （生活馆 ）
certain situations where only partial refunds are granted : ( if applicable )
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error .
REFUNDS ( IF APPLICABLE )
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item . We will also notify you of the approval or rejection of your refund ..
If you are approved , then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment , within a certain amount of days .
If the product do not have any defects, we will only refund the product actual value and does not include the original shipping fees .
Refund in the form of cash voucher are not exchangeable to cash .Please choose the option correct .
ITEM DEFECTS
We do not accept any exchangeable or refund due to product boxes/ packaging was slightly damage as all product and items will be packed and checked before shipping. There maybe some condition throughout the shipping via courier service that may cause the product packaging slightly damage as long as the product was still in good and well condition we don’t accept any refundable, exchangeable or returnable reason . Please reconsider before your purchase .
LATE OR MISSING REFUNDS ( IF APPLICABLE )
If you haven’t received a refund yet , first check your bank account again .
Then contact your credit card company , it may take some time before your refund is officially posted .
Next contact your bank .There is often some processing time before a refund is posted .
If you’ve done all of this and you still have not received your refund yet , please contact us at [email protected]
SALES ITEM ( IF APPLICABLE )
Only regular priced items may be refunded , unfortunately sale items cannot be refunded.
WRONGLY ORDER PRODUCT
Wrongly order product or accidentally order product reason will not be entertained. Customer is responsible to check their order summary in the CART PAGE & CHECK OUT PAGE before proceeding to make payment.
EXCHANGES
福利城
For box slightly damaged or packaging we do not replace or any others reason as all product will be careful and checked before ship out.
GA CASTILLO VILLAGE
We do not exchange any of the product except for special case that may be took for consideration .
GA CAS ( 生活馆 )
We only replace items if they are defective or damaged .If you need to exchange it for the same item , contact our Live Chat GA CASTILLO TEAM at website .
GA CASTILLO
NO 70-3-2 , D’PIAZZA MALL , JALAN MAHSURI 11900 BAYAN BARU, PENANG
010-376 6761
SHIPPING
To return your product , you should mail your product to :
GA CASTILLO
NO 70-3-2 , D’PIAZZA MALL , JALAN MAHSURI 11900 BAYAN BARU, PENANG
010-376 6761
You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non- refundable. If you receive a refund , the cost of return shipping will be deducted from your refund .
Depending on where you live , the time it may take for your exchanged product to reach you , may vary .
If you are shipping an item over RM 100 , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item .
(The management of GAGA CUSTOMADE reserves the right to change the term & conditions without prior notice.)
